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Frequently Asked Questions

Happy Cards give you the freedom to eat, shop or play at any of the merchants that appear on the front of the card. Simply present your prepaid card for food, merchandise or services at time of payment. The amount of every purchase you make will automatically be deducted from the value on the prepaid card. You are free to use the same prepaid card across multiple brands. Once the entire Card amount has been spent, it can no longer be used as a method of payment. To use the Card at a point-of-sale terminal, simply swipe the magstripe on the back of the Card and sign the receipt.

Ensure you know your balance and tell the cashier to ring up as “credit”.

The Card is redeemable only at the merchants whose logos appear on the front of the Card.

Online redemption may not be available for all merchants.
To make an online purchase:

  1. Select Credit as the payment method
  2. Enter the 16-Digit Card number located on the back of the Happy Card in the credit card field. Do not enter the 16-Digit Card number into the gift card field.
  3. If prompted for a billing address, enter your shipping address.

If your purchase is larger than your balance, ask the cashier to swipe the prepaid card for the exact amount available on the card; then pay the remaining balance with another form of payment. These are called “split transactions.” Some merchants do not allow cardholders to conduct split transactions.

Yes, as long as the subtotal plus the tip is less than or equal to the Card balance.

No, the Cards can only be used at the Canada merchant locations whose logos are on the front of the Card.

No, the Card is ready to use after purchase.

There is an expiry date on the back of each Happy Card; this is when the plastic expires. However, funds on your prepaid card never expire. If funds still remain on the card after that date, please call 866-907-0850.

Depending on the merchant, merchandise returns may be refunded directly back to your prepaid card, so be sure to keep it until you are sure you will not need it.

No, there are no fees.

No, Happy Cards cannot be used for ATM cash withdrawal.

No, Happy Cards cannot be reloaded.

If your Happy Card has been lost or stolen, please call Customer Service immediately at 866-907-0850. In order to get a new Card, you will need your original purchase receipt. Customer service will refund you the then available amount on your Happy Card by sending a new Card to your address.

Visit Happy Cards’ Check Balance page, or call 866-907-0850.